These Terms of Use (“Terms”) constitute a legally binding agreement between you and FMC Software OÜ (Harju maakond, Tallinn, Estonia; hereinafter “FMC Software OÜ”, “yuuvii”, or “we”), regarding your access to and use of the yuuvii mobile application (iOS and Android versions), the yuuvii.co website, blog articles, and all related digital services.
By creating an account or using yuuvii, you accept these Terms. Our Privacy Policy explains how we handle personal data, and our Disclaimer sets out the health and safety notices that apply to yuuvii. If you do not agree to these Terms, please do not use yuuvii.
Questions regarding these Terms may be directed to [email protected].
1. Description of service and medical disclaimer
yuuvii is a self-care and wellbeing companion application providing personal habit tracking, mood journaling, breathing exercises, and an optional way to send a request to independent experts from different professions (for example psychologists, dietitians, physiotherapists and coaches).
- Not a Medical Device: yuuvii is not a medical device, hospital, or healthcare provider, and it does not provide health services. Nothing in yuuvii is a medical diagnosis, treatment, or prescription, or medical, psychological or other professional advice. See our Disclaimer for full details.
- Not a Crisis Service: yuuvii does not monitor user inputs in real time. If you face an acute emergency, self-harm crisis, or panic breakdown, immediately dial 112 (EU/Türkiye), 911 (US), or your local emergency response line.
2. Eligibility and age requirement
- You must be at least 18 years of age and possess full legal capacity to enter into these Terms. Access by minors under 18 is strictly prohibited.
- You agree to use yuuvii solely for your own personal use. Submitting requests on behalf of a third party is permitted only with their explicit legal authority and written consent.
3. No warranty for blog articles and site content
All articles, educational guides, blog entries, tables, calculators, and automated or editorial content published on yuuvii.co or in the app are for general information only. They do not replace an assessment by a doctor or another qualified professional.
- No Warranties: We prepare this content with care, but FMC Software OÜ makes no promise that it is accurate, complete, up to date, or suitable for your situation.
- Your Decisions: Decisions you take based on this content are your own. We are liable for damage resulting from this content only as set out in section 9.
4. Backed up to your account
Your journal, mood, cycle and tracker records, including saved step counts, are stored on your device. When account backup is available and you are signed in, the app also sends an encrypted copy to our servers to restore and merge your records.
Deleting the local journal does not delete the account backup. Deleting your account deletes that backup. Changes that have not reached the server cannot be restored after device data is lost.
5. Payments and financial transactions
In version 2.0.1, the journal and trackers do not require yuuvii Pro. For earlier store purchases, the purchase terms and the store's cancellation and refund procedures still apply. Deleting an account does not cancel a store subscription.
FMC Software OÜ is not a bank, payment institution, escrow agent, or financial intermediary.
- Independent Expert Fees: All financial arrangements, session fees, wire transfers, EFT/IBAN payments, or cash transactions between clients and independent experts take place directly between those two parties. FMC Software OÜ never collects session fees, handles no payments, takes no commission, and has no control over fee negotiations.
- Disputes and Refunds: Because we are not a party to these payments, payment disputes, refund requests, non-delivery of services, and complaints about an expert are settled between you and the expert. We are liable in this context only as set out in section 9.
yuuvii Pro · 2.0.0
- In-App Purchases: yuuvii Pro subscriptions are sold and billed exclusively through the Apple App Store or Google Play under their applicable terms (see “yuuvii Pro subscription” below). We do not store or process credit card numbers directly.
yuuvii Pro is an optional paid subscription. The free plan includes up to 2 trackers at a time; yuuvii Pro opens more trackers. The features included in Pro are shown in the app before you buy. Mood check-ins, crisis resources, specialist requests and exporting your data stay free.
- Store billing: yuuvii Pro is an auto-renewable subscription sold through the App Store or Google Play, with monthly, 6-month and annual plans (and a 3-month plan where the store offers it). The price and billing period are shown in your store's currency before you buy. Payment is charged to your Apple ID or Google Play account when you confirm the purchase, or when the free trial ends if there is one.
- Automatic renewal: The subscription renews automatically for the same period unless you cancel it at least 24 hours before the current period ends. The renewal is charged to the same store account.
- Free trial: Outside Türkiye, eligible new subscribers get a 3-day free trial. If you do not cancel at least 24 hours before the trial ends, the paid subscription starts. There is no free trial in Türkiye.
- Cancelling: You can manage or cancel your subscription at any time in your Apple ID subscription settings or in Google Play under Subscriptions. Pro stays active until the end of the period you have already paid for. When Pro ends, the trackers you have open are kept; only opening new trackers beyond the free plan is locked.
- Refunds: Payments are processed by Apple or Google, so refunds are requested from them and decided under their refund policies. We cannot issue refunds for store purchases ourselves.
- Price changes: If the price of a plan changes, Apple or Google informs you and applies the change under its own rules, including asking for your consent where required.
- Account deletion: Deleting your yuuvii account does not cancel a store subscription. Cancel it in your store subscription settings to stop renewals.
6. Independent experts and the Seansly platform
When you write a request to an expert, the request is routed through the Seansly platform, where independent experts are registered.
- Platform Role: yuuvii and FMC Software OÜ only pass your request to matching experts and put you in touch. We do not provide health or other professional services and are not an employer, agency, or clinic for the experts. Experts provide their services in their own name and bear the professional responsibility for them.
- Professional Relationship: Any professional and contractual relationship is established solely between you and the expert. We may not have verified an expert's credentials or licence; you can ask the expert for their professional title and, where their profession requires it, their licence or registration details. We make no promise about an expert's competence, advice, or results.
7. Acceptable use
You agree not to:
- Decompile, reverse engineer, disassemble, or attempt to derive the source code of yuuvii;
- Interfere with, overload, or bypass security features of our servers, networks, or databases;
- Transmit abusive, harassing, defamatory, or fraudulent content through specialist request forms;
- Use yuuvii for any illegal, unauthorized, or harmful purpose.
Violation of these rules will result in immediate termination of access and potential legal action.
8. Intellectual property
All intellectual property rights, trademarks, copyrights, logos, the Duyu character mascot, UI designs, code, and editorial content associated with yuuvii are the exclusive property of FMC Software OÜ. Unauthorized copying, distribution, or commercial exploitation is strictly prohibited.
9. Limitation of liability
- Unlimited liability: Nothing in these Terms excludes or limits our liability for damage caused intentionally or by gross negligence, for injury to life, body or health, or in any other case where the law does not allow liability to be excluded or limited.
- As is: We provide yuuvii as it is and as available. We do not promise that it will always be available or free of errors. Your statutory rights as a consumer, for example if yuuvii or yuuvii Pro does not work as described, are not affected.
- Cap: In all other cases, our total liability for all claims arising from these Terms or your use of yuuvii is limited to the higher of the amount you paid for yuuvii in the 12 months before the event giving rise to the claim (including yuuvii Pro payments through the App Store or Google Play) and 100 euros.
- Consumers: This section applies only to the extent permitted by the mandatory consumer protection law of the country where you live. If a limitation is not permitted, only that part does not apply, and the rest of these Terms remains valid.
- Experts: Claims for damage arising from an expert's services are directed at that expert.
10. Your responsibility
If, while using yuuvii, you culpably breach these Terms or the law or infringe the rights of others, and a third party brings a claim against FMC Software OÜ because of this, you compensate us for the resulting damage and reasonable legal costs under the applicable law. This does not apply if you are not at fault.
11. Termination
You may terminate these Terms at any time by deleting the app and closing your account (see Data Deletion). FMC Software OÜ reserves the right to suspend or terminate accounts that violate these Terms.
12. Governing law, jurisdiction and language
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law principles. If you are a consumer, you also keep the protection of the mandatory provisions of the law of the country where you live. Disputes are resolved by the Harju County Court in Tallinn, Estonia; if you are a consumer, you may also bring proceedings in the courts of the country where you live, and we may bring proceedings against you only there. Consumers in Türkiye may also apply to consumer arbitration committees and consumer courts. If translations of these Terms differ, the Turkish text prevails for users in Türkiye and the English text for everyone else.
13. Modifications
We may update these Terms from time to time. Material changes will be communicated via the app or website prior to taking effect. The date at the top reflects the effective version.